What Postal Services Do People Value the Most?


2015/02/27 OIG has conducted a nationally representative quantitative survey on the relative value of some key services provided as part of the universal service obligation (USO).

Key points of interest:

  • High value on door and/or curb delivery instead of delivery to a cluster box or parcel locker by both businesses and consumers
  • Value access postal services through post offices, rather than using other alternatives such as postal counters in non-postal retail stores and self-service kiosks
  • Consumers place value on the Saturday delivery of parcels
  • Consumers and businesses value lower prices and may be willing to accept lower levels of service to keep prices from rising sharply