PostalOne! and eVS, Down Again

03/01/2016

PostalOne! and eVS are experiencing performance issues. They started this morning and continue.

From the USPS PostalOne! Helpdesk:

Attention PostalOne!® and eVS Users:

PostalOne! CI 1174359 – The PostalOne! team continues to investigate the issue causing performance degradation affecting PostalOne!.

The performance issue is also affecting the eVS system and that system is being taken off-line.  Mailings will continue to be accepted under the eVS Contingency Plan.

Mailings will continue to be accepted under the PostalOne! Contingency Plan posted on RIBBS at https://ribbs.usps.gov/intelligentmail_latestnews/documents/tech_guides/PostalOneExternalContingencyPlan.pdf. eInduction mailers should follow the eInduction contingency plan.

For Mail Acceptance:

The following instructions are provided for continuation of operations in the event a mailer is not able to submit an electronic postage statement to the USPS due to a USPS outage or mailer issue. BMEU and DMU locations will accept mailings under the following process:

 

  1. A USPS Record of Mailings Log will be maintained at USPS acceptance units for each mailing presented during a PostalOne! or mailer system issue or outage. This log is used to reconcile the mailings accepted during the system delay to postage statements on the dashboard once the outage or issue has been resolved.
  2. Postal Wizard, Mail.dat® and Mail.XML™ mailers who normally submit their postage statements electronically must be able to provide, either verbally or in written format, the following information:
    • Permit Holder
    • Total Pieces (An approximate total piece count can be provided if the mailer does not know the exact number of total pieces)
    • Total Postage (An approximate total postage amount can be provided if the mailer does not know the exact total postage for the mailing.)
    • Mailer Job ID
    • eInduction mailing: Yes or No  (If yes, mailers are not required to create hardcopy PS Form 8125(s) or provide any additional documentation)
  3. Mailers who normally submit hardcopy postage statements will continue to submit the hardcopy postage statement during a PostalOne! system outage
    • Mailers who normally submit hardcopy postage statements will be required to continue providing presort documentation with their mailings.
  4. Postal Wizard, Mail.dat® and Mail.XML™ mailers who normally submit their postage statements electronically will not be required to provide presort documentation for any mailing submitted during a USPS or mailer issue/outage.

If you have any issues with mail acceptance during this incident, please contact the PostalOne! Help Desk at 800.522.9085.eInduction

For eInduction mailings presented at the dock, PS Form 8125s are not required to be submitted.  Mailers and Dock employees will follow the eInduction Contingency Plan. The instruction below are to be followed for eInduction containers:

  1. Accept and scan all placarded containers
  2. NOTE:  If the load is a mixed load (containing eInduction containers and regular PVDS Mail) reconcile any containers to 8125 forms.
  3. Collect 1 placard from each unloaded container for those not reconciled to 8125 forms
  4. In the SV-IMD update all unresolved containers with a 99M barcode to Accept status
  5. Release reconciled containers, and containers from which a placard was removed, into operations
  6. Retain container placards and, for mixed loads, PS Form 8125s for reconciliation.

If eInduction mailings are held at the dock for any reason, mailers should contact the FAST Help Desk at 877.569.6614.

Non-eInduction mailings will continue to submit PS Form 8125.

We apologize for the inconvenience.

PostalOne! ® Help Desk United States Postal Service 225 N Humphrey Blvd STE 501 Memphis, TN 38188-1001 tel: 800.522.9085